ClinicApp Online
1Y 5M

Full Stack Web developer

Jul 2022 - Present

  • Built the backend and the frontend all by myself
  • Built using the MERN stack
  • Created the app as a Progressive Web App (PWA)
  • Deployed in Google Cloud Run in a Docker Container
  • Maintenance and bug fixes
LeadsHook (Upwork)
2Y 6M

Product Lead

Oct 2022 - Dec 2023

  • Manages all the bugs collected from tech support
  • Checks and verifies product bugs
  • Assign bug issues to dev with priority status
  • Check bug fixes before deploying to production
  • Frontend web development for custom project

Front-end Developer | Technical Support

Jun 2021 - Oct 2022

  • Handles frontend web development for custom projects
  • Handles frontend development for product updates
  • Handles customers’ technical issues
  • Vanilla JS, HTML, CSS
Beehaz (Upwork)

Junior Front-end Developer

Feb 2021 - Sep 2021

  • Built a house renting app from ground up
  • Create the app as a Progressive Web App (PWA)
  • ReactJS, Redux, Hooks
Yongyi Xu (Upwork)

React.js Developer + Customer Support (Shopify)

Feb 2021 - Apr 2021

  • Refactor existing Shopify App
  • Fix bugs reported by users
  • Create custom codes from customers’ request
  • Handle customers’ technical concerns
ActivePipe (Upwork)

Technical Support Representative

May 2020 - Dec 2020

  • Email support
  • NA, ANZ and UK coverage
3Y 11M

Technical Support Representative

Aug 2017 - Jul 2021

  • Phone, email and chat support from home
  • New product testing (
  • Automated test developer using Mocha and Selenium
  • Manual QA Tester
  • API Testing and Documentation
  • Article writer, editor, and publisher for both Webinato and Flowapp
10Y 2M

Subject Matter Expert

Nov 2016 - Jun 2017

  • HTC Vive Support
  • Tech Lead for Tier 1 and Tier 2 support
  • QA monitoring and coaching
  • Generate team data and reporting
  • Client interaction
  • Team supervision

Technical Support Engineer (Tier 2)

Nov 2015 - Nov 2016

  • HTC Vive Support
  • Virtual Reality Start-up support team
  • Virtual Reality QA tester
  • Knowledge Base creation
  • Virtual Reality chat/voice/email support
  • Team data report and analytics
  • Team management in the absense of a team captain

Technical Support Engineer (Tier 2)

Apr 2014 - October 2015

  • HTC Phone Support
  • Technical escalation and callbacks
  • RMA escalation, process and negotiation
  • Android and Windows smart phones support
  • Caters US and Canada
  • Handle second level support
  • Track down new android issue
  • Research and investigate emerging issue
  • Monitor android FOTA issue
  • Monitor and report team performance
  • Monitor and report team payroll discrepancies
  • Manage team Vacation Leaves

Technical Support Engineer

Feb 2010 - Apr 2014

  • Point Person for more than 2 years
  • Handles and manages the team in the absence of the Team Captain
  • Handles complicated and escalated cases
  • Takes supervisor call in the absence of Team Captain
  • Generates report for team’s visibility on performance
  • Multiple sales training
  • High sales conversion and revenue
  • All out support for all computer and networking issues (all brands, all products, all computer and network devices)
  • Support for Supportrix, Rokucare, Belkin Premium Support, Synnex OnDemand IT, Linksys ANZ/UK, Dlink Business Class

Senior Product Support Specialist

Jan 2009 - Jan 2010

  • Technical support for all IOGEAR products: KVM Switches, Bluetooth Devices, Network USB, Powerline, Routers and Adapters, Print servers, Card Readers, External Display (extenders and accessories)
  • Voice, Chat and Email Support
  • Simultaneous Voice and multiple chat support
  • Point Person in the absense of the team captain
  • Best KPI for the year 2009

Product Support Specialist

Jun 2008 - Jan 2009

  • Technical support for Linksys advance networking devices: Network Storage, IP Camera, Print Server, IP Phone, Music Bridge
  • Top CSAT (Customer Satisfaction) agent
  • Phone Support covering US and Canada
  • Flexible work schedule
  • Excellent in oral English
  • Helped in creating Cheat Sheets and work tools for second level support
  • Helped Team Captain in Generating team performance report

Product Support Representative

Apr 2007 - Jun 2008

  • Technical support for Linksys basic products: Routers, Switches, Wired and Wireless Adapter, Bridge, Game Adapters, Wireless Extender
  • Top CSAT (Customer Satisfaction) agent
  • Phone Support covering US and Canada
  • Flexible work schedule
  • Excellent in oral English


Jun 2005 - Dec 2005

  • Transcribed reports from field agents (US English)
  • Worked-from-home (Online)
  • Average typing skill with high accuracy
  • Flexible work schedule
Electro Pro Marketing
4Y 2M

Electronic Technician

Jun 2001 - Aug 2005

  • Lead technician for more than 2 years
  • Managed 3-member team for project assembly
  • Computer and cell phone repair
  • Repair and maintenance of 2-way radio (HF, VHF, UHF)
  • Antenna repair and assembly for VHF and UHF
  • Customer service and product sales